Ammortal Inc. (“Company”) warranty to the original consumer purchaser of the Ammortal Chamber (“you” and “Buyer”) that the Ammortal Chamber (“Chamber”) will be free from defects in material and workmanship for two (2) years from the date of purchase. The start of the warranty period is the documented date of delivery of the Chamber. The warranty herein is made to and for the benefit of you and is non-transferable.
What does the limited warranty cover?
The Company warrants the Chamber against defects in material and workmanship when used normally in accordance with the applicable instructions for use provided in the operating and service manual for the Chamber during the applicable warranty period. During the warranty period, the Company will repair or replace, at no charge, the Chamber or parts of the Chamber that prove defective because of improper material or workmanship, under normal use and maintenance. The Company may change the availability of this limited Warranty at its discretion, but any changes will not be retroactive.
What will we do to correct the problems?
If during the applicable warranty period, you submit a valid claim to the Company, the Company will, at its option, (i) repair the Chamber at no charge, using new or refurbished replacement parts, or (ii) replace the Chamber with a functionally equivalent Chamber at no charge, or (iii) exchange the Chamber for a refund of the purchase price. Shipping and handling charges may apply except where prohibited by applicable law. Any replacement Chamber will be warranted for the remainder of the original warranty period.
How long does the coverage last?
The warranty period for a Chamber purchased from Ammortal is 2 (2) years from the date of delivery. Customers that have purchased the additional one (1) year warranty extension shall be covered for a period of 3 years from the date of delivery. The same warranty applies no matter which warranty period has been purchased. Neither warranty is transferable and may be voided if Chamber ownership changes. All claims must be submitted by the original purchaser.
What does the limited warranty not cover? This warranty does not cover any of the following:
- Damage caused by abuse, unreasonable use, misuse, mistreatment, or neglect Damage caused by unusual physical or electrical stress or power fluctuations originating
- Damage caused by improper operating environment
- Damage caused failure to follow the product instructions or to perform preventive maintenance
- Damage caused by modification or repair not made by Ammortal Damage caused during transportation after installation by Ammortal is complete
- Damage due to storage, theft, or loss of the product
- Damage caused by improper use, cleaning, or maintenance of the acrylic surface.
- Damage by natural causes like lightning, floods, accidents, or other natural disasters, or other actions or events beyond the reasonable control of the Company
- Defects caused by normal wear and tear or otherwise due to the normal aging of the Chamber
- In addition, component parts or products manufactured by a third party (“Third Party Product”) may constitute, contain, be contained in, incorporated into, attached to, or packaged together with the Chamber. Third Party Products are not covered by this Limited Warranty, and the Company makes no representations or warranties with respect to any third-party product, including any (a) warranty of merchantability; (b) warranty of fitness for a particular purpose; (c) warranty of title; or (d) warranty against infringement of intellectual property rights of a third party; whether express or implied by law, course of dealing, course of performance, usage of trade, or otherwise.
What do you have to do?
To obtain warranty service, you must first email Support@ammortal.com and fully describe the claim. Our service team will contact you via email to begin the support process. All claims must be submitted by the original purchaser.