WARNINGS, CONTRAINDICATIONS, AND WELLNESS DEVICE DISCLOSURE
Wellness Device: The Chamber is a ground-breaking multi-modality wellness device. It is not a medical device. It has not been approved by the FDA. As a wellness device, it is not approved for the treatment of any disease or condition. It harnesses the power of multi-wave, pulsed electromagnetic and electric frequencies (PEMF & PEF); photo-biomodulation, near Infrared (NIR) and red light; inhaled molecular hydrogen; vibroacoustic and music therapy; along with guided breathwork and other spoken guidance. The Chamber can help increase energy, improve recovery, calm the body and mind, and empower the user.
Acknowledgement and Informed Consent: By using this product you acknowledge that: a) the Chamber is wellness device, NOT a medical device, b) it is not approved by the FDA, c) it is not intended for or approved for the treatment of any disease or condition, and d) that Ammortal Inc, its employees, partners and affiliates have not made any medical claims about the Chamber. Further, you hold Ammortal Inc. and any of its affiliates, partners, employees, and other associated companies and individuals harmless.
Warnings
WARNING: Do Not Access Chamber Interior - Electrical Shock Hazard: There is a high risk of electrical shock, electrocution and even death if you access the interior of the Chamber. The interior of the Chamber has components that use high voltage and high current. Do not under any circumstances remove any exterior surface of the Chamber. Do not under any circumstances push or poke a finger, object or anything into the interior of the Chamber. Do not under any circumstances attempt to disassemble or access the interior of the Chamber in any way. In addition to these dangers, you will void your warranty. If you require servicing, please contact your Ammortal Customer Service.
WARNING: Hydrogen Is An Extremely Explosive Gas: This device splits Water (H2O) into Hydrogen and Oxygen. Although Hydrogen dissipates very rapidly into the surrounding air, the gas produced is ALWAYS in an explosive state when in the proper concentration. NEVER use in the presence of open flames or where sparks may occur. NEVER smoke when using this device. Failure to follow these instructions can irreversibly damage the Molecular Hydrogen Generator, voiding the warranty and possibly causing personal injury and/or death.
WARNING: No Physical Contact During Operation: During a session, do not touch any person or animal while inside the Chamber. Doing so will cause an uncomfortable electric shock, felt by both parties.
WARNING: Keep Hands and Limbs Inside Chamber During Operation: Users must keep their arms and legs inside the Chamber during the session. If they touch anything metal outside the Chamber, it will generate an uncomfortable electric shock.
WARNING: No Plugged-In Devices: Users must not touch or hold any electrical device (i.e. phone or tablet) that is plugged into a power outlet or external charging device during a session. Doing so will cause an uncomfortable electric shock and may damage the device.
Contraindications
Do not use this device if you have a pacemaker or other implantable cardiac device do not use the Chamber, as the electrical fields may interfere with pacemakers and implantable cardiac devices and cause malfunction and/or death.
Do not use this device if you have an implanted electrical device in the body eg: cochlear implant, brain stimulation device, insulin pump, aspire device (sleep apnea).
Do not use this device if you have a history of abnormal heart rhythms or other cardiac conditions.
Do not use this device if you have a seizure disorder.
Do not use this device if you are photosensitive, you experience light induced headaches, or you have any genetic eye conditions.
Do not use this device if you are using topical, oral, or injectable steroids.
Do not use this device if you are taking medications that increase your photosensitivity (Tetracycline, Digoxin, Retin A, etc.).
Do not use this device if during the healing period post Lasik eye surgery.
Do not use this device if you have lupus erythematosus, photosensitive eczema or albinism.
Do not use this device if you are pregnant or may be pregnant.
Do not use this device if you have metal plating in your head or near brain tissue.
Do not use this device if you have a metal-based implanted chemotherapy port.
Do not use this device if you are an Organ transplant recipient and/or those taking immune suppression medication.
Do not use this device if have you active bleeding or bleeding disorders / tendencies e.g. hemophilia, bleedingwound,
Do not use this device if you have ever had an adverse reaction to any of the following modalities: red light, near infrared light, pulsed electromagnetic fields (PEMF), pulsed electric fields (PEF), or vibro-acoustics.
PRECAUTIONS, CONSULTATIONS, AND NOTICES
Consultations
Consult your physician before using this device if you have recently had surgery.
Consult your physician before using this device if you have cancer or history of cancer.
Consult your physician before using this device if you have pre-existing health conditions.
Consult your physician before using this device if you have hyperthyroidism.
Consult your dermatologist before using this device if you have facial fillers or Botox injections
Consult your plastic surgeon before using this device if you have breast implants
Possible Outcomes
Use of this device can increase hyper-pigmentation in some individuals
Use of this device can aid in hair re-growth, including in areas where hair has been removed.
Use of this device can activate dormant herpes virus.
Use of this device can create skin blistering near some black pigmented tattoos that use iron oxides. Tattoos can be covered prior to treatment.
Notices
NOTICE: Each Acrylic Bed is Uniquely Imperfect: Each acrylic bed is a one-of-a-kind combination of specialized engineering, high-tolerance manufacturing processes, and the artistic outcome of handcrafted specialists. Each acrylic bed will have imperfections such as small bubbles, small cracks, small areas of warpage, and/or other minor yet potentially noticeable imperfections. We celebrate these imperfections as part of the unique signature of each Chamber.
NOTICE: Carbon Monoxide False Positive: If a Carbon Monoxide (CO) detector is in use near the Chamber, the hydrogen gas created by the Chamber may cause a FALSE POSITIVE reading for Carbon Monoxide by the detector, signaling its alarm. The Chamber does not emit Carbon Monoxide.
NOTICE: Opening Up The Chamber Voids Warranty: If the need arises to service the interior of the Chamber, please contact Ammortal Customer Service at Support@ammortal.com. Do not attempt to access the interior of the Chamber, or you will void your warranty.
Dimensions and Drawings
PRE-INSTALLATION OVERVIEW
1. Chamber Weights & Measures
a. Weight and Dimensions:
i. Weight: 715 lbs / 325 kgs
ii. Dimensions: 75”W x 43”D x 81”H (Max Height) / 191cm x 110cm x 206cm
b. Power Consumption:
i. Peak Power: 1,500 watts (~13 amps at 120 volts)
ii. Stand-By Power: <100 watts
2. Room Mechanical Requirements
a. Room Size: The room must be larger than 8’ x 8’ (2.4 x 2.4 meters) with a ceiling of at least 8’ ( 2.4 meters). The recommended room size is 12’ x 12’ or about 144 sq ft. See also “Room Furnishings”.
b. Door Size: 32” (82 cm) door widths for all doors from the facility entrance into the destination room are desired. It is possible to remove the door on a 30” door, in certain situations. Your Ammortal representative is available to discuss your specific situation.
c. Room Floor and Flooring: A flat hard subfloor is required. Various flooring materials may be used on top of the subfloor, such as wood, carpet, tile, or vinyl flooring. If the floor slopes more than 1” (2.5 cm) under the Chamber, or there is floor height irregularity underneath one of the 9 feet of the Chamber, shims may be required. Each of the nine (9) chamber feet is adjustable in height up to 1.5”, and each foot must make solid contact with the floor to ensure reliability and performance.
d. Windows & Blinds: To enable the best user experience, a windowless room is preferred. If the room has windows, it is recommended to add effective, blackout curtains. If such a room is not available, please try to minimize the amount of outside light entering the room.
e. Room Privacy: The room must be secure, safe, and private to ensure the user feels comfortable when using the Chamber partially clothed, or even naked. Note: Although the Chamber user must be able to lock the door, the commercial owner must be able to override the door lock and gain access to the room from the outside if an emergency occurs.
f. Room Temperature: The room should be cool but comfortable. The Chamber will add some heat to the room during operation, but not excessively so. It is always better to start the session with the room and the Chamber bed surface feeling a bit cold. Usually within 5 minutes of use, the user begins to feel warmer. The heat generated by the Chamber itself is easily managed by a normal air conditioning system with steady airflow.
g. Room Ventilation: The room needs good ventilation. The Chamber gives off a small amount of Ozone, and users can sometimes create a little body odor. If the circulation from the commercial or residential air conditioning system that supplies the room does not provide sufficient ventilation, please consider an alternate room. If no other room is available, purchase an air cleaner (such as a small Austin Air brand room air cleaner). A salt wall can also help.
h. Sound: The chamber provides a looping musical background when not in use, so no additional music source is required to ensure a pleasant and serving ambiance.
i. Adjacent Room Sound Considerations: In some spaces, the deep bass of the Chamber’s vibro-acoustics can be felt or heard in adjacent rooms. This should be taken into consideration when selecting the appropriate space. At the time of installation, the Ammortal technician can tune the bass to reduce its inter-room impact, if that is desired.
3. Room Electrical Requirements
a. Wall Power Outlet Requirements: A dedicated 20-amp 120-volt outlet is required. A 15-amp circuit will not suffice, and the circuit that the outlet is on, cannot be used by any other equipment.
b. Ethernet Wall Port Requirements: Ammortal purposefully does not use wifi in its products, to reduce unwanted EMF. The Chamber does, however, require a hardwired connection to full-time, stable internet, so the unit can be monitored, software can be updated, and new content can be downloaded. This connection is very important. A 10’ CAT6 cable is provided by Ammortal at the time of installation. If a hard-wired ethernet port does not exist and cannot be installed, please contact Ammortal.
4. Other Suggested Room Considerations
a. Room Furnishings: The following minimum furnishings are recommended for comfortably removing and storing clothing, jewelry, smartphones, and shoes:
i. a soft cushioned chair
ii. a small table
iii. a few wall hooks (or coat tree)
iv. a mirror (full-sized is recommended)
b. Room Lighting: As mentioned above, a windowless room is best, or one with blackout curtains on windows, and warm, soft lighting. The chamber provides sufficient lighting when in stand-by mode, but if additional light is desired in the room, warm multi-source soft lamp light, or wall up-lighting, is highly recommended. Please do not use ceiling based lights as they can interfere with the session. Soft warm light helps with post-session integration and extends the session’s value.
c. Room Décor: The room should feel some combination of inviting, calm, emotionally warm, grounded, soothing and comfortable. We encourage creating an ambiance that connects with nature, implies the hope of transformation and well-being, and even the possibility of a metaphysical or spiritual connection. Please consider edge-lit natural material surfaces, like wood, stone, and reed. See “Room Lighting”.
d. Room Scent: In addition to proper ventilation and air cleaning, the light diffusing of a small amount of essential oils may add to the user experience. This will depend on your personal preference.
OPERATION & USE
1. Important User Warnings
a. No Physical Contact: Do not touch anyone while they are inside the Chamber during a session. Doing so will cause an uncomfortable electric shock, felt by both parties. Users should also keep their arms and legs inside the Chamber during the session. If the user touches anything metal external to the Chamber, it will generate a small but unpleasant shock, as well.
b. No Plugged-In Devices: Users must not touch or hold any electrical device (i.e. phone or tablet) that is plugged into a power outlet or external charging device during a session. Doing so will cause an uncomfortable electric shock and may damage the device.
c. Use Only Distilled Water: Add only distilled water to the hydrogen generation reservoir. NEVER use tap water, or any other liquid, otherwise, damage can occur to specific interior components that are not covered under the Warranty. Do NOT overfill. Maintain the water level at the ¼ mark.
2. Initial Powering On & Sleep/Wake Modes
a. Initial Powering On: To turn the Chamber on, locate the power switch (next to the power cord) on the backside of the Chamber, and flip the switch from the “0” position to the “1” position. Once turned on the Chamber will begin a boot-up process, highlighted by a blinking white light emanating from the bed of the Chamber. You may also hear the speakers crackle or pop as the system boots up. This is normal. This boot-up process will last for a few short minutes. You will know the Chamber is ready to begin running sessions when the light emanating from the bed stays on without blinking, and background music begins to play.
b. Engaging Standby-Sleep Mode: There is no need to turn the Chamber off between sessions, or at the end of the day. After 5 minutes of inactivity, the Chamber will automatically place itself in a low-power Standby-Sleep mode, with the lights and music off. If you do not want to wait, you can press and hold the physical button under the screen on the column until the Chamber goes into Standby Mode (approximately 8 seconds).
c. Awakening From Sleep: To Awaken the Chamber from Standby-Sleep Mode, simply press the physical button underneath the screen on the column.
3. Session Preparation (Before Each Session)
a. Cleanse Bed Surface: If the Chamber’s acrylic bed surface has not been cleaned, spray a small amount of one of the following approved cleaners - Casabella Glass Cleaner, Force of Nature, or Better Life Glass Cleaner - onto the surface of the bed and wipe thoroughly with soft cotton or microfiber cloth, until dry. Note: The bed must only be cleaned with acrylic-safe ingredients that do not include ammonia, alcohol, or bleach.
b. Attach And Place New Cannula: After the bed surface has been cleaned, locate the brass-colored, Hydrogen gas, valve stem in the Hydrogen fill port area (located on the surface below the head side of the bed). Attach a new cannula to the valve stem by gently but firmly pushing the end of the cannula tubing to cover the valve stem. Pull the cannula over the top edge of the bed, and drape it along the backside edge, so the user can lay next to it and still easily grab it when instructed.
c. Place Clean Towel On Bed: After the bed surface has been cleaned, place a clean rolled or folded towel where the Chamber user’s head rests.
d. Check Water Levels: Check the water level gauge above the Hydrogen gas valve stem to confirm that there is at least 1/16th of a tank of distilled water. If not, add distilled water, but do not fill more than ½ full. Importantly, tap water (or anything other than distilled water) cannot be used. It will damage the H2 system irreparably.
4. Informed Consent
a. Informed Consent: Every new user must sign an informed consent that properly informs the user so they can make an informed decision about their individual use of the Chamber. Please find the Informed Consent in the appendix of this Manual. All Warnings, Contraindications, and Precautions (included in this Manual) must be included in any Informed Consent used.
5. Session Operation
a. User Session Operation Steps:
i. Step 1: Ensure Room is Private: Ensure that the door to the room is locked and the room private. It must feel like a private and safe space, as it is important that the user can relax into their journey.
ii. Step 2: Remove Jewelry & Wearables: To protect the Chamber bed surface from scratching, it is best to remove all jewelry before entering the Chamber. Wedding bands and small rings may remain on. You can choose to leave on items like an Apple Watch, Woop, Oura Ring or similar, yet over time, the battery life could be affected due to multiple technologies interacting.
iii. Step 3: Disrobe To Level Of Comfort: To maximize the benefit of the session, we encourage users to remove most, or all, of their clothing. The more skin they expose, the more light benefits they will receive - but it is most important that they only disrobe to their level of comfort.
iv. Step 4: Select Journey & Guide On User Interface: To select and start a Chamber Journey, press the “Begin” button on the screen, follow the Chamber’s voice guidance, and follow the prompts.
v. Nothing Further Required: The voice will guide the user through the entire Chamber process from start to finish. All sessions are timed and include guided breathwork, intention-setting, and integration phases. Once a session has begun, the Chamber will take care of everything, so the user can relax and simply enjoy the ride.
b. Emergency Session Stop: If for any reason, the user wishes to end the session early, they should simply press the physical button below the screen, the lid will rise and the session will end. Graphics on the screen will also highlight this button, as will the guiding voice, so it is easy to find while in session.
c. Post-Session Cleaning & Preparation: At commercial facilities, we encourage operators to repeat the Session Preparation Steps above, after each session, to ensure preparedness.
CLEANING & MAINTENENCE
1. Regular Cleaning Schedules
a. Daily Cleaning: Clean touch surfaces between sessions: acrylic bed, control touchscreen, start/stop button, change out nasal cannula.
b. Weekly Cleaning: Vacuum upper and lower light panel surfaces, and the top surface. Using a damp soft cloth wipe down the touchscreen, button, and vertical plastic cladding. Vacuum the entire room including behind the Chamber and around the entire bottom edge. The electrostatic field generated within the Chamber can and will pick up charged dust particles which can impact device performance.
c. Monthly Cleaning: Wipe wood laminate surfaces with the same acrylic-safe bed spray cleaner, or a damp soft cloth.
d. General Cleaning Note: If after using one of the approved Acrylic cleaners (see Operation & Use: Session Preparation: Cleanse Bed Surface), the acrylic surface still seems foggy, scratched, marked, or otherwise unclean, you can use the supplied acrylicsafe Novus #2 Fine Scratch Remover, and a soft organic cotton or microfiber towel. Follow the directions on the Novus bottle. Please note (as described in Notices) that each acrylic bed will have some amount of minor imperfections, such as small bubbles, small cracks, small areas of warpage and/or other minor yet potentially noticeable imperfections.
2. Maintenance
a. Electromagnetic Resonator: Your Ammortal representative will contact you if and when your resonator requires maintenance, based on usage and time.
b. Hydrogen Generation and Intermittent Use: If the Chamber will not be used for a period longer than one week, add distilled water to the machine’s reservoir to keep the hydrogen system’s membrane moist. If the machine has not been used for over 30 days, and the reservoir is dry, drain any existing water from the system, then add fresh distilled water into the reservoir until it reaches ½ full, and then wait 24 hours before turning the power on. Never let the water reservoir dry up for more than one year, as it may become inoperable. Frequently changing the water is good for the working life of the machine, because the water may become stale.
SOFTWARE & CONTENT UPDATES
1. Software Updates
Semi Automatic Software Updates:The Software Update process is semi-automated. Updates will be installed automatically any time the Chamber boots. If regularly rebooting your Chamber is part of your maintenance practice, there’s no outstanding need to manually pull updates. However, if it isn’t, or if you would like updates sooner, then please follow these directions to update your Chamber:
Make sure your Chamber is connected to the internet over a hardwired ethernet connection.
- Issue a Soft Reboot by following these instructions:
- Navigate to the Audio Levels Page by pressing “Learn More First”, then pressing the Ammortal Logo at the bottom of that page.
- On the Audio Levels Page, press the button
Restart & Update Chamberonce. If nothing immediately happens, that’s okay—the update process has still begun. - The Chamber will soft reboot over the course of 1-5 minutes, depending on your connection speeds. The booting and update process is complete when the screen displays the “Begin” Page and audio plays. Note: Sometimes, it will take up to 15 seconds for audio to start playing after the “Begin” screen shows up.
- If audio does not start playing, then try issuing a Hard Reboot, by following these instructions:
- Turn off your Chamber via the physical switch located at the base of the column.
- Wait 10 seconds.
- Turn on your Chamber via the same switch.
- Wait 3-5 minutes for your Chamber to boot and pull updates. If the “Begin” page shows for 15 seconds or more without any audio concurrently playing, try issuing one more hard reset.
- If audio is still not playing, please contact customer support at support@ammortal.com
2. Included Music, Guidance, and Other Content Updates
a. Included Journey/Outcomes/Music Updates: Each Chamber comes with a set of Journey-Outcomes for the user to select from, which are each accompanied by vibroacoustical music. Ammortal will occasionally modify, upgrade, add, and/or augment these offerings.
b. Included Standard Guide Voice Updates: Each Chamber comes with a set of Guide Voices that the user can select between. Ammortal will occasionally modify, upgrade, add, and/or augment these guide voice offerings.
c. Other Included Content Updates: Ammortal plans to provide other free guided content such as meditations, and additional breathwork guidance, and will notify you when this becomes available.
3. Premium Music, Guidance, and Other Content Updates
a. Ammortal plans to offer special additional outcomes, music, and voice content for a fee, and will notify you when these options become available.
TROUBLESHOOTING, SERVICING, AND CUSTOMER SERVICE
1. Troubleshooting
a. Not Powering On: The Chamber takes a few minutes to boot up. If you flip the switch to the on position (“1” position) and the touchscreen display on the vertical support arm does not light up and begins to show a bootup process, first check the obvious reasons: a) is the power cord plugged into the wall and the Chamber; and b) does the wall outlet have power. If both of those are affirmative, please reboot the Chamber as follows: 1) power the unit off using the switch at the bottom backside of the Chamber and leave it off for 30 seconds, and then b) power it on. The Chamber bed edge lighting will blink during the boot-up process which will take between 2-3 minutes. If the touchscreen display still does not show the bootup process within 1 minute, please call Ammortal Customer Service at Support@ammortal.com.
b. Not Waking Up, Or Physical Button Not Working: If the Chamber is in Sleep mode and you press the physical button under the touchscreen display on the vertical support arm, but the Chamber does not wake up (i.e. the edge light and music turn on), please reboot the Chamber as follows: 1) power the unit off using the switch at the bottom backside of the Chamber and leave it off for 30 seconds, and then b) power it on. The Chamber bed edge lighting will blink during the boot-up process which will take between 2-3 minutes.
c. Chamber Touchscreen Frozen, Blank, Or Inoperable: If the Chamber touchscreen display is not working or is blank, please reboot the Chamber as follows: 1) power the unit off using the switch at the bottom backside of the Chamber and leave it off for 30 seconds, and then b) power it on.
d. Lid Did Not Come Down During Session, Or Not Going Up At End Of Session: If the lid is not properly moving up or down during a session, please reboot the Chamber as follows: 1) power the unit off using the switch at the bottom backside of the Chamber and leave it off for 30 seconds, and then b) power it on. The Chamber bed edge lighting will blink during the boot-up process which will take between 2-3 minutes. If the lid is still not functioning properly, please call Ammortal Customer Service at Support@ ammortal.com.
e. Nothing Seems To Be Coming Out Of The Nasal Cannula: Although the flow of the molecular hydrogen gas from the cannula is not forceful, it can be checked. To test the flow place a clean finger so that it is covering both of the nasal input prongs, wait 4s, and release, you should hear a small hissing noise/and feel a small amount of pressure releasing. Test at least 3 times before concluding functionality. If after three tests no gas is noticeable, please call Ammortal Customer Service at Support@ammortal.com.
f. Top Speaker(s) Not Working: If a speaker at the top of the Chamber does not seem to be working, please reboot the Chamber as follows: 1) power the unit off using the switch at the bottom backside of the Chamber and leave it off for 30 seconds, and then b) power it on. The Chamber bed edge lighting will blink during the boot-up process which will take between 2-3 minutes. If the speaker(s) is still not functioning properly, please call Ammortal Customer Service at Support@ammortal.com.
g. Bed Transducer(s) Not Working: It is normal for one or more sound transducers (that are mounted to the clear bed) to have no sound or vibration at various times during a session or feel stronger or weaker than other transducers. However, if you also notice that one or more of them has no sound or vibration during the standby mode please reboot the Chamber as follows: 1) power the unit off using the switch at the bottom backside of the Chamber and leave it off for 30 seconds, and then b) power it on. The Chamber bed edge lighting will blink during the boot-up process which will take between 2-3 minutes. If the transducer(s) is still not functioning properly, please call Ammortal Customer Service at Support@ammortal.com.
h. 50% Of The Lights Seem Not To Be Working: The Chamber lights have a 50/50 checkerboard-looking pattern of a) invisible-to-the-human-eye, near-infrared lights and b) visible red lights. So, if it looks like every other light is not on, it is simply that the human eye cannot see that the lights are on. If desired, you can use your smartphone camera to take a picture of the lights to show that the near-infrared lights are on. However, if any LED light(s) appear to be off, please call Ammortal Customer Service at Support@ammortal.com.
i. One or More LED lights Are Not Functioning: Please read the Troubleshooting note entitled, “50% Of The Lights Seem Not To Be Working” first. If a single LED light or a section of LED lights does not appear to be working, please contact Ammortal Customer Service at Support@ammortal.com.
j. Not sure if PEMF/PEF Field Is Working: You can easily determine if the PEMF field is working, by one of two methods: 1) While in session, the user can usually feel the field (feels like vibration in the skin) changing when they move their hand towards and away from the top of the bed surface directly above the metal bed supports, and 2) When in session (and WITHOUT a user on the bed), you can usually feel the field (feels like vibration in your skin) changing when you move their hand towards and away from the top of the bed surface near a portion of the embedded white coiled wire. However, if you do not feel the field during either of these tests, please ask another person to try. If neither of you feel the field, please reboot the Chamber as follows: 1) power the unit off using the switch at the bottom backside of the Chamber and leave it off for 30 seconds, and then b) power it on. The Chamber bed edge lighting will blink during the boot-up process which will take between 2-3 minutes. If you still cannot feel the field, please call Ammortal Customer Service at Support@ammortal.com.
k. Can’t Fully Clean Bed Surface: If after using one of the approved Acrylic cleaners (see Operation & Use: Session Preparation: Cleanse Bed Surface), the acrylic surface still seems foggy, scratched, marked, or otherwise unclean, you can use the supplied acrylicsafe Novus #2 Fine Scratch Remover, and a soft organic cotton or microfiber towel. Follow the directions on the Novus bottle. Please note (as described in Notices) that each acrylic bed will have some amount of minor imperfections, such as small bubbles, small cracks, small areas of warpage and/or other minor yet potentially noticeable imperfections.
l. Pressing Physical Button Does Not End Session: If pressing the physical button does not end the session, please reboot the Chamber as follows: 1) power the unit off using the switch at the bottom backside of the Chamber and leave it off for 30 seconds, and then b) power it on. The Chamber bed edge lighting will blink during the boot-up process which will take between 2-3 minutes. If the button still does not work in the next session, please call Ammortal Customer Service at Support@ammortal.com.
m. Chamber Turns Off Between Sessions: The Chamber is programmed to go into sleep mode after a few minutes, to save power. To turn it on, simply press the physical button below the touchscreen on the vertical support and it will immediately power up (lights and sound).
2. Servicing & Customer Service
a. Contacting Customer Service: If the answers in Troubleshooting and Frequently Asked Questions are insufficient to answer your question, or resolve your issue, please email Ammortal Customer Service at: Support@ammortal.com. You will receive a prompt response.
b. Do Not Attempt to Access The Interior or Disassemble: Do not attempt to disassemble or access the interior of the Chamber, or you will void your warranty, and there is a significant danger of electrical shock, electrocution, and even death. If you require servicing, please contact your Ammortal Customer Service.
3. Chamber Relocation
a. Chamber Relocation: If you would like to relocate your Chamber more than a few feet, please contact Ammortal Customer Service at support@ammortal.com
FREQUENTLY ASKED QUESTIONS
Q: Are there any contraindications or reasons I’d be unable to use the Chamber?
A: Yes. It’s important that all users of the Chamber read, understand, and sign the Ammortal Informed Consent. A listing of the Contraindications and Precautions is also listed in this manual. Companies that self Chamber services must ensure that all service providers that interact with customers are aware of all of these Contraindications and Precautions.
Q: Where can I find clinical study information and scientific research on the Chamber modalities?
A: We provide scientific research and information regarding the modalities utilized by the Chamber on our website. Please visit www.Ammortal.com for more information.
Q: How much power does the Chamber use?
A: When operating with all systems on it consumes about 13 amps, or about 1,500 watts of power. When in sleep mode it consumes less than 100 watts.
Q: What are the technologies used in the Chamber?
A: The Chamber uses a proprietary blend of PEMF/PEF, photobiomodulation (NIR/IR), molecular hydrogen, vibroacoustic therapy, and guided meditation.
Q: What are the wavelengths of the photobiomodulation (NIR/IR)?
A: 660nm and 850nm at 100mW/cm^2
Q: What is the strength of the PEMF/PEF?
A: The PEMF/PEF in the Chamber uses a high-voltage electrostatic field to deliver an analog electromagnetic energy with frequencies ranging from 0.5hz to 50mhz and field strength similar to that of the human cell.
Q: Do I need to remove all of my jewelry?
A: No. Wedding bands and small rings may remain on. All other large jewelry should be removed to prevent damage to the acrylic surface. You can choose to leave on items like an Apple Watch, Whoop, Oura Ring or similar, yet over time, the battery life could be affected due to multiple technologies interacting.
Q: How long does a session take?
A: Currently, sessions range from 22 to 44 minutes depending on the program selected. In the future a broader range of session (what we call a Journey) times will be available.
Q: How often should I use the Ammortal Chamber?
A: 1 to 3 times per week will provide a significant benefit. For maximum benefit, the Chamber can be used 5-7 times per week. Although the Chamber is designed for daily use, it should not be used more than 60 minutes per day.
Q: What do I wear during a Chamber session?
A: Ideally, the Chamber is designed to be experienced nude - as the photobiomodulation in particular is great for the skin. However, about 50% of people choose to keep their undergarments on - as it’s most important that you’re comfortable while inside the Chamber. A bathing suit or even clothes (as long as there are no exposed buttons, snaps, or zippers that could damage the acrylic surface) are also options.
Q: How do I know if the Chamber and all of its subsystems and modalities are working?
A: Procedures to check/troubleshoot the operation of subsystems are listed in the “Troubleshooting, Servicing, and Customer Service” section. For unanswered questions, please contact Ammortal Customer Service.
WARRANTY
Ammortal Inc. (“Company”) warranty to the original consumer purchaser of the Ammortal Chamber (“you” and “Buyer”) that the Ammortal Chamber (“Chamber”) will be free from defects in material and workmanship for two (2) years from the date of purchase. The start of the warranty period is the documented date of delivery of the Chamber. The warranty herein is made to and for the benefit of you and is non-transferable.
What does the limited warranty cover?
The Company warrants the Chamber against defects in material and workmanship when used normally in accordance with the applicable instructions for use provided in the operating and service manual for the Chamber during the applicable warranty period. During the warranty period, the Company will repair or replace, at no charge, the Chamber or parts of the Chamber that prove defective because of improper material or workmanship, under normal use and maintenance. The Company may change the availability of this limited Warranty at its discretion, but any changes will not be retroactive.
What will we do to correct the problems?
If during the applicable warranty period, you submit a valid claim to the Company, the Company will, at its option, (i) repair the Chamber at no charge, using new or refurbished replacement parts, or (ii) replace the Chamber with a functionally equivalent Chamber at no charge, or (iii) exchange the Chamber for a refund of the purchase price. Shipping and handling charges may apply except where prohibited by applicable law. Any replacement Chamber will be warranted for the remainder of the original warranty period.
How long does the coverage last?
The warranty period for a Chamber purchased from Ammortal is two (2) years from the date of delivery. Customers that have purchased the additional one (1) year warranty extension shall be covered for a period of 3 years from the date of delivery. The same warranty applies no matter which warranty period has been purchased. Neither warranty is transferable and may be voided if Chamber ownership changes. All claims must be submitted by the original purchaser.
What does the limited warranty not cover?
This warranty does not cover any of the following:
- Damage caused by abuse, unreasonable use, misuse, mistreatment, or neglect
- Damage caused by unusual physical or electrical stress or power fluctuations originating outside of the Chamber.
- Damage caused by improper operating environment.
- Damage caused failure to follow the product instructions or to perform preventive maintenance.
- Damage caused by modification or repair not made by Ammortal.
- Damage caused during transportation after installation by Ammortal is complete.
- Damage due to storage, theft, or loss of the product.
- Damage caused by improper use, cleaning, or maintenance of the acrylic surface.
- Damage by natural causes like lightning, floods, accidents, or other natural disasters, or other actions or events beyond the reasonable control of the Company Defects caused by normal wear and tear or otherwise due to the normal aging of the Chamber.
- In addition, component parts or products manufactured by a third party (“Third Party Product”) may constitute, contain, be contained in, incorporated into, attached to, or packaged together with the Chamber. Third Party Products are not covered by this Limited Warranty, and the Company makes no representations or warranties with respect to any third-party product, including any (a) warranty of merchantability; (b) warranty of fitness for a particular purpose; (c) warranty of title; or (d) warranty against infringement of intellectual property rights of a third party; whether express or implied by law, course of dealing, course of performance, usage of trade, or otherwise.
What do you have to do?
To obtain warranty service, you must first email Support@ammortal.com and fully describe the claim. Our service team will contact you via email to begin the support process. All claims must be submitted by the original purchaser.
Troubleshooting
Please note, that to proceed with a service request, you may be instructed to comply with various troubleshooting tasks, per the request of our service team.
Service and Repair
In the instance, your Chamber should require service and/or repair, our service team will provide additional instructions ahead of our team arriving to service the Chamber. All services and/or repairs must be completed by authorized Ammortal technicians. Upon completion of our postservice testing, we will ask for an acknowledgment of service from you. If you have questions about your warranty coverage, please contact us via email at Support@ ammortal.com. Before receiving warranty service, we may require that you furnish proof of purchase details.
Implied Warranties
Except to the extent prohibited by applicable law, all implied warranties (including, without limitation, warranties of merchantability and fitness for a particular purpose) shall be limited in duration to the duration of the applicable warranty period. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.
Limitation of Liability
Except as provided in this warranty and to the maximum extent permitted by law, the company is not responsible to buyer or any third party for direct, special, incidental, or consequential damages resulting from any breach of express or implied warranty or condition, or under any other legal theory, including but not limited to loss of use; loss of revenue; loss of actual or anticipated profits (including loss of profits on contracts); loss of the use of money; loss of anticipated savings; loss of business; loss of opportunity; loss of goodwill; loss of reputation; loss of, damage to, compromise or corruption of data; or any indirect or consequential loss or damage howsoever caused including the replacement of equipment and property. The company’s liability shall under no circumstances exceed the actual amount paid by you for the defective product. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental, or consequential damages, so the above limitation or exclusion may not apply to you.
The foregoing limitations shall not apply to death or personal injury claims, or any statutory liability for intentional and gross negligent acts and/or omissions.
Governing Law
This limited warranty shall be governed by the laws of the State of Delaware without regard to its conflict of law provisions.
Risk of Loss
Buyer agrees to use the Chamber only in the manner for which it is intended and in compliance with the instructions and warnings set forth in the operating and service manual included with the Chamber. Buyer is responsible for, and assumes all risk of, loss or theft of, or damage to, the Chamber provided to it hereunder. The Chamber shall be covered by the warranty set forth in the operating and service manual included with the Chamber. Except as set forth in the operating and service manual, the Company makes no warranty, express or implied, including but not limited to any implied warranty of merchantability or fitness for a particular purpose, and specifically disclaims all liability for indirect or consequential damages.
Indemnification
Buyer agrees to defend, indemnify, and hold harmless Company, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, suits, actions, demands, disputes, allegations, or investigations brought by any third party, governmental authority, or industry body, and all liabilities, damages, losses, costs, and expenses, including without limitation reasonable attorneys’ fees, arising out of or in any way connected with (i) Buyer’s access to or use of the Company website, including, without limitation, Buyer’s access to or use of any information presented on or through the Company website, (ii) Buyer’s user contributions to the Company website, (iii) Buyer’s breach or alleged breach of any warranties made by Buyer hereunder or Buyer’s violation of any other provision of these terms, or (iv) Buyer’s violation of any law or the rights of a third-party. Company reserves the right to assume control of the defense of any thirdparty claim that is subject to indemnification by Buyer, in which event Buyer will cooperate with Company in asserting any available defenses.